Emotional progression scoring 101

Learn how this analytics tool can help you turn customer service transcripts into actionable insights.
About OneMagnify

Originally founded in 1967, OneMagnify has evolved to become a full-service, global marketing company that combines compelling brand communications with technology solutions and actionable analytics to deliver measurable results.

Through creativity and problem-solving, our team powers business performance with actionable analytics and data, compelling marketing communications through brand strategy, and technology solutions.

Applied individually — or fully integrated for greater impact — these three core services can amplify clients’ businesses, deliver real-time results, and separate them from competitors.

OneMagnify offices are located in Detroit and Ann Arbor, MI; Wilmington, DE; Charlotte, NC; China; Cologne, Germany; and Chennai, India.

About Crestview Partners

Founded in 2004, Crestview is a value-oriented private equity firm focused on the middle market. The firm is based in New York and manages funds with approximately $10 billion of aggregate capital commitments.

The firm is led by a group of partners who have complementary experience and distinguished backgrounds in private equity, finance, operations, and management. Crestview has senior investment professionals focused on sourcing and managing investments in each of the specialty areas of the firm: industrials, media, and financial services.

For more information, please visit www.crestview.com.

OneMagnify Contact

Lisa Scott

lscott@onemagnify.com
302.293.7050

Crestview Contact

Jeffrey Taufield or Daniel Yunger

Kekst CNC
jeffrey.taufield@kekstcnc.com / daniel.yunger@kekstcnc.com
212.521.4800

Authors
Dakota Crisp
Analytics Manager
OneMagnify

Dakota Crisp is an analytics manager at OneMagnify. With a PhD from the University of Michigan, his hypothesis-driven approach to integrating concepts from neural engineering into the data science space provides a distinctive take on consumer behaviours.