As a Premier Gorgias partner, OneMagnify helps brands implement, optimize, and manage customer service platforms to transform support interactions into revenue opportunities.
Gorgias' eCommerce-focused helpdesk eliminates fragmented customer service workflows, resulting in faster resolution times, improved customer satisfaction, and increased revenue through support interactions. OneMagnify provides expert solutions across the Gorgias ecosystem, from initial setup to advanced automation and integration with your commerce platforms.
Reach further and move faster with Gorgias
Specifically designed for online retailers and DTC brands, Gorgias unifies customer communication across email, chat, social media, and phone while integrating seamlessly with major eCommerce platforms. We manage sophisticated implementations for clients utilizing Gorgias, leveraging its powerful automation capabilities and eCommerce integrations to transform customer service into a revenue-generating function. OneMagnify builds and manages many Gorgias helpdesk operations on behalf of growing eCommerce brands.
Centralize all customer interactions in a single platform
Automate repetitive support tasks with intelligent macros
Convert support conversations into sales opportunities
Access complete customer context including order history
Gain actionable insights with comprehensive support analytics
Scale customer service efficiently with AI-powered tools
Automation strategy and implementation
With extensive experience in eCommerce customer service, OneMagnify implements Gorgias solutions based on efficiency metrics and customer satisfaction benchmarks. We conduct thorough discovery with each client, analyzing support volumes and common inquiries to design automation rules that reduce response times while maintaining personalization. Our customer experience specialists and integration experts work together to build sophisticated support workflows that balance automation with human touch.
Integration expertise
Our team includes Gorgias implementation specialists with deep experience connecting the platform with eCommerce systems, marketing tools, and loyalty programs. A common challenge we address with Gorgias implementations is effectively leveraging customer data across platforms to provide contextualized support. We overcome this through strategic integration planning and custom data views. Our team also utilizes Gorgias' API capabilities to extend functionality for unique business requirements.
Smooth transition
Migrating your customer service operations to Gorgias requires careful planning and execution. We have the expertise necessary to make the transition as seamless as possible, ensuring proper transfer of support history, customer data, and communication templates. We have experience transitioning from most major helpdesk systems to Gorgias while maintaining continuity in customer support.
Ongoing optimization
From routine maintenance to implementing new automation rules and channel integrations, we provide comprehensive Gorgias support, giving clients access to complete customer service expertise from a single, dedicated partner.
Boxed Water scales with Shopify Plus & OneMagnify
OneMagnify designed and built Boxed Water’s Shopify storefront in 2017. Since then, our team has continually maintained and strengthened the site experience with new platform features and partner integrations. Our CRO processes have contributed to record revenue and conversion rates.
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