Program strategy, rules, eligibility, claim processing, and more – all orchestrated by a single, dedicated team.
We leave nothing to chance—and optimize along the way—to ensure enhanced customer loyalty for our clients' brands.
Overarching Program Command & Control
We coordinate a vast array of activities across our inbound/outbound call support, email administration, program eligibility verification, payment and claim processing, and live chat services. These activities include, but are not limited to:
Dedicated Business Development Center
All your call center and lead management needs, staffed and managed by the same people who designed and developed your loyalty and incentive programs.
Reporting & Analytics
We do more than collect data. We organize and interpret it to help clients forecast and strategize for the future.
Payment Process & Operations Management
We integrate and manage everything from checks and bank reward cards to secured FTP transfers. This helps ensure accuracy, security, and auditability.
Redemption Fund Management
In addition to ensuring your program’s redemption account is adequately funded, we work directly with the financial institution for reward fulfillment and account reconciliation.
Where required, we capture and organize the necessary data for 1099 form generation.